IRIS Software Systems Ltd
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Welcome to the Support Portal!
Getting Started with the IRIS Support Portal
How do I find help guides?
How do I register for a support portal account?
I’ve forgotten my password for the Support Portal, how do I reset it?
Support Ticket FAQs
How do I attach images or documents to a ticket?
What does the ticket status mean?
Why should I raise tickets on the portal instead of sending emails?
iRiS Guest Experience Platform
Order Status Messages for Outlets
Delivery Location Areas
Creating new Users
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Preview your content with Draft Mode
Creating Versions for iRiS Guest Apps
Weather Section and Widget
Homepage Background Image
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Manage incoming Orders and Requests
Replying to Messages from Guests
Send a Message to all Guests
Adding Users to the Order Centre
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Error 110 Unfortunately we are unable to connect to our Point of Sale system...
Error 501 The details provided do not match our records. Please check and try again.
[Mobile Dining] The details provided do not match our records. Please check and try again.
No 'Place Order' button showing
Updating your menu (POS - EMC)
Updating your menu (POS - Infrasys)
Updating your menu (POS - Infogenesis)
How to log in to IRIS Manager?
iRiS Guest Apps
Get to know the iRiS Guest Products
Content in the Side Menu and Homepage
How Standard Content works in iRiS Guest
How Outlet Content works in iRiS Guest
How Static Content works in iRiS Guest
Using Images in iRiS Guest
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What are App Styles?
Colour configuration options
Font configuration options
Apple Business Manager
Set up an Apple Business Manager Account to distribute iRiS Apps
Get Redemption Codes from Apple Business Manager
How to Install iOS Apps with Redeem Codes
Apple Business Manager - Purchasing Disabled for this Apple Id
Creating a Developer account for the App Store
How to Restore your iPad with iTunes
Enable Location Services for your Browser