Support Ticket FAQs

How do I attach images or documents to a ticket?
Attaching relevant documents can help to process your ticket quicker. When creating a ticket, select ‘Attach a file’ at the bottom of the page.  Search f...
Wed, 4 Jan, 2023 at 1:45 PM
What does the ticket status mean?
Being processed: We are working on providing you with a resolution.   Awaiting your reply: The request is waiting on input from you.  Escalated to Thi...
Wed, 4 Jan, 2023 at 5:32 PM
Why should I raise tickets on the portal instead of sending emails?
When you raise a ticket on the portal, you are given the option to select the ticket type and urgency, which helps to resolve the issue quicker,  a...
Wed, 4 Jan, 2023 at 1:57 PM