Support Ticket FAQs

How do I attach images or documents to a ticket?
Attaching relevant documents can help to process your ticket quicker. When raising a ticket, select ‘Attach a file’ at the bottom of the page. Search for an...
Fri, 21 Apr, 2017 at 4:15 PM
What does the ticket status mean?
Being processed: We are working on providing you with a resolution.   Awaiting your reply: The request is waiting on input from you.  Escalated to Thi...
Thu, 13 Jul, 2017 at 5:07 PM
Why should I raise tickets on the portal instead of sending emails?
When you raise a ticket on the portal, you are given the option to select the ticket type and urgency, which helps to resolve the issue quicker. By logging ...
Tue, 28 Mar, 2017 at 4:03 PM