IRIS Software Systems Ltd

Portal FAQs 4

• Getting Started with the IRIS Support Portal
• How do I find help guides?
• How do I register for a support portal account?
• I’ve forgotten my password for the Support Portal, how do I reset it?

Support Ticket FAQs 3

• How do I attach images or documents to a ticket?
• What does the ticket status mean?
• Why should I raise tickets on the portal instead of sending emails?

FAQ's 0

Setup 12

• Order Status Messages for Outlets
• Order Outlets
• Service Outlets
• Delivery Location Areas
• Creating new Users

View all 12

Food & Beverage 7

• Guide to the Food & Beverage Page
• Updating your Menu
• Configuring Items (Simphony TS_1)
• Configuring Items (Non-Integrated Menu's)
• Creating Sections (Food & Beverage)

View all 7

Content Management 31

• Preview your content with Draft Mode
• Creating Versions for iRiS Guest Apps
• Media Library
• Weather Section and Widget
• Homepage Background Image

View all 31

Guest Centres 6

• Manage incoming Orders and Requests
• Replying to Messages from Guests
• Send a Message to all Guests
• Notification Manager
• Adding Users to the Order Centre

View all 6

Displayed Errors 5

• Error 110 Unfortunately we are unable to connect to our Point of Sale system...
• Error codes
• Error 501 The details provided do not match our records. Please check and try again.
• [Mobile Dining] The details provided do not match our records. Please check and try again.
• No 'Place Order' button showing

FAQ's 5

• Updating your menu (POS - EMC/Simphony)
• Updating your menu (POS - Infrasys)
• Updating your menu (POS - Infogenesis)
• How to log in to IRIS Manager?
• QR Codes

Introduction 1

• Get to know the iRiS Guest Products

Displaying Content 6

• Content in the Side Menu and Homepage
• How Standard Content works in iRiS Guest
• How Outlet Content works in iRiS Guest
• How Static Content works in iRiS Guest
• Using Images in iRiS Guest

View all 6

App Styles 3

• What are App Styles?
• Colour configuration options
• Font configuration options

Apple Business Manager 5

• Set up an Apple Business Manager Account to distribute iRiS Apps
• Get Redemption Codes from Apple Business Manager
• How to Install iOS Apps with Redeem Codes
• Apple Business Manager - Purchasing Disabled for this Apple Id
• Creating a Developer account for the App Store

Troubleshooting Apps 2

• How to Restore your iPad with iTunes
• Enable Location Services for your Browser