Applies to iRiS Manager | Guest Room | Guest Mobile | Guest Web | Mobile Dining Error codes
when an error occurs IRIS Manager will display a message for the guest about the error and also a number ID of the exact fault. This ID can be referenced using the below table to investigate and troubleshoot the underlying issue.
How to use this table
Explanation of problem and when it would occur
| Error Code | API - areaError | Resolution | |
| ? POS Errors | |||
| 101 | "default" | ||
| 102 | "positemnotfound" | ||
| 103 | "invalidpositemcode" | ||
| 104 | "positempricenotfound" | ||
| 105 | "posdeliverydatetoolate" | ||
| 106 | "posconfigurationerror" | ||
| 107 | "poschecknotfound" | ||
| 108 | "positemoutoforder" | ||
| 109 | "posunknownitemoutofstock" | ||
| 110 | "posconnectionerror" | ||
| 111 | "appendtochecknotsupported" | ||
| 112 | "poschecktotalmismatch" | ||
| ? Open Tab errors | |||
| 114 | "PosCheckClosed" | ||
| 115 | "multipleposchecksfordeliverylocation" | ||
| 116 | "DeliveryLocationMissingPosId" | ||
| 117 | "noOpenTab" | ||
| 118 | "cartNotEmpty" | ||
| 119 | "DeliveryTypeNotSupported" | ||
| ? Payment Errors | |||
| 201 | "outletpaymentdisallowed" | ||
| 202 | "paymentinitialisationfailed" | ||
| 203 | "paymentunauthorized" | ||
| 204 | "paymentunauthenticated" | ||
| 205 | "paymentinvalidenvironment" | ||
| 206 | "paymentinvalidrequest" | ||
| 207 | "paymentrequiresaction" | ||
| 208 | "paymentnotconfigured" | ||
| 209 | "paymentfailed" | ||
| 210 | "paymentinsufficientfunds" | ||
| 211 | "paymentcardexpired" | ||
| 212 | "paymentamountbelowminimum" | ||
| 213 | "paymentamountmismatch" | ||
| 214 | "paymentincorrectpostcode" | ||
| ? FreedomPay specific payment errors | |||
| 215 | "paymentsoftdecline" | ||
| ? Stripe specific payment errors | |||
| 216 | "invalid_request_error" | ||
| 217 | "redirect_failure" | ||
| 218 | "payment_intent_error" | ||
| Other Payment Errors | |||
| 219 | OpenPaymentTypeTippingDisallowed | ||
| ? Discounts | |||
| 301 | "discountamounttoolarge" | ||
| 302 | "invaliddiscountcode" | ||
| ? Time slots errors | |||
| 401 | "SlotUnavailable" | ||
| 402 | "selectedTimeSlotUnavailable" | ||
| 403 | "noAsapTimeSlotsAvailable" | ||
| 404 | "timeSlotExpired" | ||
| 405 | "noCloseTimeSlotsAvailable" | ||
| 406 | "delayedAsapTimeSlot" | ||
| ? Guest Errors | |||
| 501 | "guestnotloggedin" | [Guest Web] The details provided do not match our records. Please check and try again. | |
| 502 | "guestnotcheckedin" | [Guest Web] The details provided do not match our records. Please check and try again. | |
| 503 | "guestnotfound" | [Guest Web] The details provided do not match our records. Please check and try again. | |
| ? Property | |||
| 601 | "invalidpropertycode" | ||
| ? Languages | |||
| 701 | "invalidlanguage" | ||
| ? Room Pairing | |||
| 801 | "initialiseSessionByAsset" | ||
| 802 | "the assetid field is required." | ||
| Generic errors | |||
| 901 | "internalservererror" | ||
| 902 | "systemerror" | ||
| Token | |||
| 903 | "identitytokenexpired" | ||
| 904 | "interfacetokeninvalid" | ||
| Misc | |||
| 905 | "cartitemsunavailable" | ||
| 906 | "deliverydateinthepast" | ||
| 907 | "identitytokeninvalid" | ||
| Internal Errors | |||
| (drop down validation in forms) | 1001 | "deliveryArea" | |
| 1002 | "deliveryLocation" | ||
| 1003 | "deliveryDate" | ||
| 1004 | "deliveryTime" | ||
| 1005 | "deliveryTimeSlot", | ||
If you still need help
If you continue to see this error when trying to place an order, contact Support.