Applies to   IRIS Manager | Guest Room | Guest Mobile | Guest Web | Mobile Dining 


Overview

It helps to think of an Outlet as a physical space, like a restaurant, bar or room service kitchen. Each Outlet has its own delivery and collection options, charges, lead times and staff.

The Order Outlet is where your Product Items live and where your guests’ orders arrive. It’s also how you keep in touch with your guests about their orders.

TABLE OF CONTENTS


How to create an Outlet

1. Log in to IRIS Manager and go to your Property

2. Go to Setup > Outlet Settings

3. Click + Add New Outlet at the top of the page

4. Add a Name and a Description

5. Set the Type to Order

6. Save your changes

The Name, Description and Image only show to guests on the Browse Outlets page, which appears when you have two or more Order Outlets

That’s the basics done. The sections below explain the rest of the settings so you can set the Outlet up the way you want.

Ordering and delivery options

Interval Time – Sets the gaps between the delivery times your guests can choose from. The default is 0. For example, if you set it to 15 minutes, guests will see times like 12:00, 12:15, 12:30 and so on.

[Screenshot: Guest view of delivery times with a 15 minute Interval Time]

Lead Time – Use this when your kitchen is busy. Add a number of minutes and your guests will be told how long to expect before their order arrives, before they place it. For example, adding 10 minutes tells guests to expect a 10 minute wait.

[Screenshot: Guest view showing a 10 minute Lead Time]

Allow Deliver Later – When set to Yes, guests see a Change Time button so they can pick a time other than ASAP. When set to No, guests can only order for delivery now.

Allow Deliver to Room – This must be set to Yes for IRIS Guest Room to work. The apps always default to delivering to the room, so if this is turned off, orders and requests will fail.

 Leave Allow Deliver to Room switched on if your property uses IRIS 'Guest Room'.


Allow Collection – When set to Yes, guests get the option to Pick Up their order.

Delivery Location Areas – Let guests have orders delivered to areas other than their room, such as the pool or terrace. To use them:

1. Create your Delivery Location Areas first (see Related articles below)

2. In the Outlet, click + Add Delivery Location Area

3. Choose the area from the drop-down

4. If you want to charge for delivery to that area, add an amount in the Delivery Charge field. This will be added in the guest’s Cart

For a full guide to scheduled ordering, see Using Deliver Later in GXP.

Delivery charges, service charges and tax

Delivery Charge – Add a charge for delivering to a room. Guests will see the charge in their Cart before they confirm the order.

If your menu is synced from your POS, enter the POS Item code for the charge in the POS CODE field. You can override the price if needed.


Service Charges – You can add two types of charge:

  • Price – a flat fee. For example, entering 5 adds a £5 charge if your currency is GBP
  • Tax – a percentage. For example, entering 5 adds a 5% tax

Both are shown to the guest in the Cart.


Service Charges are only available for non-integrated Outlets. POS integrated Outlets receive Service and Tax charges from the POS automatically.


Outlet type, image and opening times

Type – Choose Order for this type of Outlet.

Image – Choose an image from the Media Library. This shows on the Browse Outlets page when you have two or more Order Outlets.

Outlet Opening Times – Set the days and times the Outlet is open for orders.

Adding users to an Outlet

Your team can only see incoming orders and requests for the Outlets they’ve been added to. Add each user to every Outlet you want them to look after in the Users section.

If a team member can’t see orders in the Order Centre, check they’ve been added to that Outlet.


Frequently asked questions

My team can’t see any orders. What should I check?

Make sure each team member has been added to the Outlet in the Users section. Users only see orders for the Outlets they’ve been added to.

Why can’t guests choose a delivery time?

Check that Allow Deliver Later is set to Yes. If it’s set to No, guests can only order for delivery now.

Why can’t I add a Service Charge or Tax?

Service Charges are only available for non-integrated Outlets. If your Outlet is linked to a POS, charges and tax come from the POS automatically.

Orders from Guest Room are failing. What should I check?

Make sure Allow Deliver to Room is set to Yes. Guest Room needs this to place orders and requests.