1 24000002812 2018-10-17T12:35:24+01:00 1 The Guest Centre is where the Orders and Requests are stored, learn how to manage and update your guests on the status of their orders, as well as respond to guests with 2-way messaging. 1 24000006988 false Guest Centres 5 2020-05-18T10:27:40+01:00 1 1 2018-10-17T15:13:05+01:00 5 0 Order and Service Centres store incoming Order and Service Requests, and you can provide controls so staff can interact with orders to update guests with Predefined Messages. As the Order and Service type Guest Centres operate in the exact same way, the below documentation will cover scenarios for an Order Centre. To start navigate to your Property in GXP, and go to Guest Centres > Order Centre and first learn about the Orders tab. When an Order or Request is sent, GXP will play a sound to indicate to a near by user that there's an Order or Request in Pending state. You can also see which Outlet this is in further down with the Badge showing against the Outlet Clicking on the Outlet links you to where the guest Order is in a Pending status and requires an update or you can see it in the list. You will see further Orders in other states available beneath the current order. To open the Order, simply click on the Pending state to open and view the order.  The Order details show the ID, the date the customer would like the Items to be delivered, to which Room, and the total.  To update the Order Status to the guest: Underneath the Update Status button, click on the Pending Button. Click on Include Message Choose an option from the drop down of Predefined Messages Click on Save and Send Message This will send an update to iRiS Guest informing the user of the status to their order. The Statuses of Acknowledged, Delivering and Completed are used at your discretion, depending on how many updates you would like to use as a standard operating procedure. For example, a hotel may only use Acknowledged and Completed, to let the guest know the order has been received successfully and is then on its way to the room. Another may only use Completed. Those are the statuses that iRiS Guest supports along with Cancelled. To finalise the Orders and Requests, remember to go back to the Order tab and update to either Delivering or Completed depending on how many steps you'd like to respond with to your guests.  You should now be able to respond to guest Order or Service Requests with Order Updates with free text or Predefined Messages <p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><font color="#000000">Order and Service Centres store incoming Order and Service Requests, and you can provide controls so staff can interact with orders to update guests with Predefined Messages. As the Order and Service type Guest Centres operate in the exact same way, the below documentation will cover scenarios for an Order Centre. To start n</font>avigate to your Property in GXP, and go to <strong>Guest Centres &gt; Order Centre </strong>and first learn about the Orders tab.</span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">When an Order or Request is sent, GXP will play a sound to indicate to a near by user that there's an Order or Request in Pending state. You can also see which Outlet this is in further down with the Badge showing against the Outlet</span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><img class="fr-dib fr-bordered fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035024123/original/W9I7aFh2SDZmLAQVHsFhP-VN6hl8LMy8fQ.png?1541513685" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035024123/original/W9I7aFh2SDZmLAQVHsFhP-VN6hl8LMy8fQ.png?1541513685" data-fileid="24035024123" data-uniquekey="1541513003969" style="width: 453px; height: 93.8579px;"></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">Clicking on the Outlet links you to where the guest Order is in a Pending status and requires an update or you can see it in the list. You will see further Orders in other states available beneath the current order. </span>To open the Order, simply click on the Pending state to open and view the order. </span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">The Order details show the ID, the date the customer would like the Items to be delivered, to which Room, and the total. </span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><img class="fr-dib fr-bordered fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035025092/original/dDEMsMZSE0_F4LansVDZuiAP-jMe4s8VXw.jpg?1541514453" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035025092/original/dDEMsMZSE0_F4LansVDZuiAP-jMe4s8VXw.jpg?1541514453" data-fileid="24035025092" data-uniquekey="1541514365879" style="width: 668px; height: 495.042px;"></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">To update the Order Status to the guest:</span></span></span></span></p><ol><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">Underneath the Update Status button, click on</span><span lang="EN-GB"> the Pending Button.</span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><font color="#000000">Click on <strong>Include Message</strong></font></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><font color="#000000">Choose an option from the drop down of Predefined Messages</font></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><font color="#000000">Click on <strong>Save and Send Message</strong></font></span></span></span></li></ol><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">This will send an update to iRiS Guest informing the user of the status to their order.</span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><img class="fr-dib fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035091678/original/7QXXwrvmHSkEse3Dxr5bfIBtgGcuTEQapg.png?1541599168" style="width: 400px; height: 435.759px;" data-uniquekey="1541598816992" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035091678/original/7QXXwrvmHSkEse3Dxr5bfIBtgGcuTEQapg.png?1541599168" data-fileid="24035091678"></span></span></span></p><p><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">The Statuses of <strong>Acknowledged</strong>, <strong>Delivering</strong> and <strong>Completed</strong> are used at your discretion, depending on how many updates you would like to use as a standard operating procedure. For example, a hotel may only use Acknowledged and <strong>Completed</strong>, to let the guest know the order has been received successfully and is then on its way to the room. Another may only use <strong>Completed</strong>. Those are the statuses that iRiS Guest supports along with <strong>Cancelled</strong>.</span></span></span></span></p><p><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">To finalise the Orders and Requests, remember to go back to the Order tab and update to either <strong>Delivering</strong> or <strong>Completed</strong> depending on how many steps you'd like to respond with to your guests. </span></span></span></p><p><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><font color="#000000">You should now be able to respond to guest Order or Service Requests with Order Updates with free text or Predefined Messages</font></span></span></span></p> 24000006988 776 24000032405 2020-05-18T12:43:24+01:00 6006270531 1 2 5 0 Manage incoming Orders and Requests 2020-05-18T12:43:24+01:00 6006270531 1 2018-11-08T14:16:52+00:00 0 0 By default your Property will only have 1-way Messaging activated, so if you want to enable 2-way Messaging to allow your guests to reply to your Order updates or any Messages you send out, please read this article explaining how you Activate 2-way Messaging for your Property. If a Guest responds to an Order or Service Request, or you have a separate Outlet to receive requests or customer questions, this can be seen in the Messages tab at the top with a blue coloured badge, tapping on it loads the Messages for that Order. The response comes into the Message area, and you can respond at the bottom of the message with free text or with Predefined Messages, and tap on Send to respond and it will send to iRiS Guest. Any new reply that arrives from the Guest will show the blue notification badge, and any particular thread that receives a reply that hasn't been read will look like the below mail envelope on the left. This will show in both the Order and Message tab so you don't miss it. For Messages that arrive based on Order or Service Requests, when the Status has been set to Completed the Messages will be automatically set to Closed. You should now be able to reply to incoming guest messages either from Order and Service Requests, or just from the Outlets. <p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">By default your Property will only have 1-way Messaging activated, so if you want to enable 2-way Messaging to allow your guests to reply to your Order updates or any Messages you send out, please read <a href="http://support.iris.net/solution/articles/24000032408-system-operational-settings/en" rel="noreferrer noopener"><strong>this article explaining how you Activate 2-way Messaging</strong></a> for your Property. </span></span></span><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">If a Guest responds to an Order or Service Request, or you have a separate Outlet to receive requests or customer questions, this can be seen in the Messages tab at the top with a blue coloured badge, tapping on it loads the Messages for that Order.</span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035027046/original/R_qMseVHJSCgkBNGrkKHJypse5QCHEvOrw.png?1541516205" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035027046/original/R_qMseVHJSCgkBNGrkKHJypse5QCHEvOrw.png?1541516205" data-fileid="24035027046" data-uniquekey="1541515890481" class="fr-dii fr-bordered" style="width: 387px; height: 73.7806px;"></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">The response comes into the Message area, and you can respond at the bottom of the message with free text or with Predefined Messages, and tap on Send to respond and it will send to iRiS Guest.</span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035027325/original/rojOEqabkwbc341iA1UykeO7cOuh_-tH0g.png?1541516405" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035027325/original/rojOEqabkwbc341iA1UykeO7cOuh_-tH0g.png?1541516405" data-fileid="24035027325" data-uniquekey="1541515890481" class="fr-dii fr-bordered" style="width: 647px; height: 398.67px;"></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Any new reply that arrives from the Guest will show the </span></span><span style="color: rgb(41, 105, 176);"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><strong>blue</strong></span></span><span style="color: rgb(0, 0, 0);"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"> notification badge, and any particular thread that receives a reply that hasn't been read will look like the below mail envelope on the left.</span></span></p><p><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><img class="fr-dib fr-bordered fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035163282/original/iRi_MIt_UH3FUzHSnpuWNFDt273LcGfS6g.png?1541687864" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035163282/original/iRi_MIt_UH3FUzHSnpuWNFDt273LcGfS6g.png?1541687864" data-fileid="24035163282" data-uniquekey="1541686954901" style="width: 315px; height: 88.875px;"></span></span><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">This will show in both the Order and Message tab so you don't miss it. For Messages that arrive based on Order or Service Requests, when the Status has been set to <strong>Completed</strong> the Messages will be automatically set to Closed.</span></span></span></p><p><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">You should now be able to reply to incoming guest messages either from Order and Service Requests, or just from the Outlets.</span></span></span></p> 24000006988 252 24000033507 2020-05-18T12:43:45+01:00 6006270531 2 2 0 0 Replying to Messages from Guests 2020-05-18T12:43:45+01:00 6006270531 1 2018-10-17T15:13:34+01:00 0 0 With GXP you can send messages out to individual Rooms for checked in Guests, or multiple Rooms and it has a free text Subject and Message field to enter anything you desire. To start: Navigate to your Property in GXP, and go to Guest Centres and choose either the Order Centre or Service Centre, depending on which Outlet you want to send the message from. Click on Messages Click on + New Message at the top.  Click on the dropdown beneath 'Search Guest name or room number' You can either click on individual Rooms here, or click on Select All to highlight all. Enter your text in the Subject field Your Predefined Messages appear here, if you have them set up in Content Management > Predefined Messages Enter the rest of the text in your Message field Tap on Send. It takes a few seconds depending on the amount of checked in Rooms, but will get to your iRiS Guest Apps within a minute or two in total. After a message has been sent out, iRiS Guest will show the Message in a new thread for that Outlet. You should now be able to send Messages to multiple checked in Rooms. <p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">With GXP you can send messages out to individual Rooms for checked in Guests, or multiple Rooms and it has a free text Subject and Message field to enter anything you desire. To start:</span></span></span></span></p><p><br></p><ol><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">Navigate to your Property in GXP, and go to <strong>Guest Centres </strong>and c</span></span></span></span><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">hoose either the <strong>Order Centre</strong> or <strong>Service Centre</strong>, depending on which Outlet you want to send the message from.</span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">Click on Messages</span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">C</span><span lang="EN-GB">lick on + New Message at the top. </span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">Click on the dropdown beneath <strong>'Search Guest name or room number'</strong></span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">You can either click on individual Rooms here, or click on <strong>Select All </strong>to highlight all.</span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span lang="EN-GB">Enter your text in the <strong>Subject</strong> field</span></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Your Predefined Messages appear here, if you have them set up in <strong>Content Management &gt; Predefined Messages</strong></span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Enter the rest of the text in your <strong>Message</strong> field</span></span></span></li><li><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">Tap on <strong>Send</strong>.</span></span></span></li></ol><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><br></span></span></span></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;">It takes a few seconds depending on the amount of checked in Rooms, but will get to your iRiS Guest Apps within a minute or two in total.</span></span></span></p><p><br></p><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><img class="fr-dib fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035030759/original/fDeKVqFAUYe-4edbICwZLnFgxsL-7LTuIg.jpg?1541519429" data-fileid="24035030759" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035030759/original/fDeKVqFAUYe-4edbICwZLnFgxsL-7LTuIg.jpg?1541519429" data-uniquekey="1541518468543" style="width: 483px; height: 391.693px;"><br></span></span></span></p><p><span style="font-size: 14px;"><span style="font-family: Arial,Helvetica,sans-serif;"><span style="color: rgb(0, 0, 0);"><span lang="EN-GB">After a message has been sent out, iRiS Guest will show the Message in a new thread for that Outlet. You should now be able to send Messages to multiple checked in Rooms.</span></span></span></span></p> 24000006988 247 24000032406 2020-05-18T12:44:11+01:00 6006270531 3 2 0 0 Send a Message to all Guests 2020-05-18T12:44:11+01:00 6006270531 1 2018-10-17T15:14:57+01:00 0 1 Applies to  iRiS Manager | Guest Room | Guest Mobile | Guest Web | Mobile Dining GXP receives all the incoming Orders and Requests from iRiS Guest, and the Order and Service is a way of tracking these Orders and Requests, but if you want to receive further Notifications on your personal devices this can be done with the Notification Manager. Before you got to creating your Notifications, there are a few requirements to complete beforehand. First you need to create a User in GXP and ensure they have a Telephone Number set up and then you need to add each User to each Outlet you want them to receive Notifications from. You cannot proceed until these first two steps have been completed. To set up your Notifications: Navigate to your Property in GXP, and go to Guest Centres  > Notification Manager  Click on + New Notification to create a new one.  Choose your Outlet from the top Under Message Type tick the boxes for the type of Notification you want to set up, either Email, SMS, or Telephone. Add your Contact from the available list. Enter a minute in the 'Notify' box to set how many minutes you want to send a notification, for an Order or Request that is still set in Pending All Orders and Requests that arrive in the Guest Centre are set as Pending, if you set this as 5 minutes, your contact will be sent either an Email, SMS, or Telephone call until they change the latest Order to 'Acknowledged' in the Guest Centre. The above contact will receive the Notifications until changed. If you want to set an Escalation contact:  Tick the Escalation Contact Box.  Add your new Contact who's the escalation detail In the If there is no response within enter a number value.  Set what Notifications that user receives as well, the Email, SMS, and Telephone.  You can enter an Escalation Message that's unique to the escalation contact if you wish. You can repeat the process and create an Escalation for the Escalation, if you wish. Top Tip: If you want to send the Notifications via email to multiple people without creating Notifications for each user, say 5 people in your organization. Create an email group with your Mail system, and enter this email address for the User and all 5 email accounts will receive the Email updates. It's important to note you are unable to reply to the Notification in whichever format you receive them in, it only notifies you that an Order or Request has been received, and then in turn if a User at the hotel hasn't then Acknowledged the Order or Request, and if you set up an Escalation contact they can be alerted as a safety net. <pre class="fd-callout fd-callout--product" data-identifyelement="502"><span data-identifyelement="503" style="font-family: Helvetica, sans-serif;"><em data-identifyelement="505">Applies to</em><strong data-identifyelement="504"> <span data-identifyelement="503" style="font-family: Helvetica, sans-serif;"><strong data-identifyelement="527"> </strong><strong data-identifyelement="527">iRiS Manager |</strong></span> </strong><strong data-identifyelement="527">Guest Room | Guest Mobile | Guest Web | Mobile Dining</strong></span></pre><hr><p data-identifyelement="507">GXP receives all the incoming Orders and Requests from iRiS Guest, and the Order and Service is a way of tracking these Orders and Requests, but if you want to receive further Notifications on your personal devices this can be done with the Notification Manager. Before you got to creating your Notifications, there are a few requirements to complete beforehand. First you need to <a data-identifyelement="508" href="http://support.iris.net/en/support/solutions/articles/24000032409-creating-new-users" rel="noreferrer noopener" target="_blank"><strong data-identifyelement="509">create a User in GXP and ensure they have a Telephone Number set up</strong></a> and then you need to <a data-identifyelement="510" href="http://support.iris.net/en/support/solutions/articles/24000032410-order-outlets" rel="noreferrer noopener" target="_blank"><strong data-identifyelement="511">add each User to each Outlet you want them to receive Notifications from</strong></a>. You cannot proceed until these first two steps have been completed. To set up your Notifications:</p><p data-identifyelement="512"><span data-identifyelement="513" style="font-size: 14px;"><span data-identifyelement="514" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="515" style="color: rgb(0, 0, 0);"><br data-identifyelement="516"></span></span></span></p><ol data-identifyelement="517"><li data-identifyelement="518"><span data-identifyelement="519" style="font-size: 14px;"><span data-identifyelement="520" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="521" style="color: rgb(0, 0, 0);"><span data-identifyelement="522" lang="EN-GB">Navigate to your Property in GXP, and go to </span><span data-identifyelement="523" lang="EN-GB"><strong data-identifyelement="524">Guest Centres  &gt; Notification Manager</strong></span><span data-identifyelement="525" lang="EN-GB"><strong data-identifyelement="526"> </strong></span></span></span></span></li><li data-identifyelement="527"><span data-identifyelement="528" style="font-size: 14px;"><span data-identifyelement="529" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="530" style="color: rgb(0, 0, 0);"><span data-identifyelement="531" lang="EN-GB">Click on </span><span data-identifyelement="532" lang="EN-GB"><strong data-identifyelement="533">+ New Notification</strong> </span><span data-identifyelement="534" lang="EN-GB">to create a new one.</span><span data-ccp-props='{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559731":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}' data-identifyelement="535"> </span></span></span></span></li><li data-identifyelement="536"><span data-identifyelement="537" style="font-size: 14px;"><span data-identifyelement="538" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="539" style="color: rgb(0, 0, 0);"><span data-ccp-props='{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559731":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}' data-identifyelement="540">Choose your Outlet from the top</span></span></span></span></li><li data-identifyelement="541"><span data-identifyelement="542" style="font-size: 14px;"><span data-identifyelement="543" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="544" style="color: rgb(0, 0, 0);"><span data-ccp-props='{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559731":0,"335559737":0,"335559738":0,"335559739":0,"335559740":276}' data-identifyelement="545">Under Message Type tick the boxes for the type of Notification you want to set up, either <strong data-identifyelement="546">Email, SMS, or Telephone.</strong></span></span></span></span></li><li data-identifyelement="547"><span data-identifyelement="548" style="font-size: 14px;"><span data-identifyelement="549" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="550" style="color: rgb(0, 0, 0);"><font data-identifyelement="551">Add your Contact from the available list.</font></span></span></span></li><li data-identifyelement="552"><span data-identifyelement="553" style="font-size: 14px;"><span data-identifyelement="554" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="555" style="color: rgb(0, 0, 0);"><font data-identifyelement="556">Enter a minute in the 'Notify' box to set how many minutes you want to send a notification, <strong data-identifyelement="557">for an Order or Request that is still set in Pending</strong></font></span></span></span></li></ol><p data-identifyelement="558"><span data-identifyelement="559" style="font-size: 14px;"><span data-identifyelement="560" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="561" style="color: rgb(0, 0, 0);"><br data-identifyelement="562"></span></span></span></p><p data-identifyelement="563"><span data-identifyelement="564" style="font-size: 14px;"><span data-identifyelement="565" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="566" style="color: rgb(0, 0, 0);"><font data-identifyelement="567">All Orders and Requests that arrive in the Guest Centre are set as Pending, if you set this as 5 minutes, your contact will be sent either an Email, SMS, or Telephone call until they change the latest Order to '<strong data-identifyelement="568">Acknowledged' </strong>in the Guest Centre.</font></span></span></span></p><p data-identifyelement="569"><span data-identifyelement="570" style="font-size: 14px;"><span data-identifyelement="571" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="572" style="color: rgb(0, 0, 0);"><br data-identifyelement="573"></span></span></span></p><p data-identifyelement="574"><span data-identifyelement="575" style="font-size: 14px;"><span data-identifyelement="576" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="577" style="color: rgb(0, 0, 0);"><font data-identifyelement="578"><img class="fr-dib fr-fil fr-bordered" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035032322/original/rqTWegwX2c8hoVAC9fxGyoC6nw-_QXPxYg.png?1541520809" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/24035032322/original/rqTWegwX2c8hoVAC9fxGyoC6nw-_QXPxYg.png?1541520809" data-fileid="24035032322" data-uniquekey="1541519968067" style="width: 639px; height: 114.998px;" data-identifyelement="579"></font></span></span></span></p><p data-identifyelement="580"><span data-identifyelement="581" style="font-size: 14px;"><span data-identifyelement="582" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="583" style="color: rgb(0, 0, 0);"><br data-identifyelement="584"></span></span></span></p><p data-identifyelement="585"><span data-identifyelement="586" style="font-size: 14px;"><span data-identifyelement="587" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="588" style="color: rgb(0, 0, 0);">The above contact will receive the Notifications until changed. If you want to set an Escalation contact: </span></span></span><span data-identifyelement="589" style="font-size: 14px;"><span data-identifyelement="590" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="591" style="color: rgb(0, 0, 0);"><br data-identifyelement="592"></span></span></span></p><ol data-identifyelement="593"><li data-identifyelement="594"><span data-identifyelement="595" style="font-size: 14px;"><span data-identifyelement="596" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="597" style="color: rgb(0, 0, 0);">Tick the Escalation Contact Box. </span></span></span></li><li data-identifyelement="598"><span data-identifyelement="599" style="font-size: 14px;"><span data-identifyelement="600" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="601" style="color: rgb(0, 0, 0);">Add your new Contact who's the escalation detail</span></span></span></li><li data-identifyelement="602"><span data-identifyelement="603" style="font-size: 14px;"><span data-identifyelement="604" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="605" style="color: rgb(0, 0, 0);">In the <strong data-identifyelement="606">If there is no response within </strong>enter a number value. </span></span></span></li><li data-identifyelement="607"><span data-identifyelement="608" style="font-size: 14px;"><span data-identifyelement="609" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="610" style="color: rgb(0, 0, 0);">Set what Notifications that user receives as well, the <strong data-identifyelement="611">Email</strong>, <strong data-identifyelement="612">SMS</strong>, and <strong data-identifyelement="613">Telephone</strong>. </span></span></span></li><li data-identifyelement="614"><span data-identifyelement="615" style="font-size: 14px;"><span data-identifyelement="616" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="617" style="color: rgb(0, 0, 0);">You can enter an <strong data-identifyelement="618">Escalation Message </strong>that's unique to the escalation contact if you wish.</span></span></span><span data-identifyelement="619" style="font-size: 14px;"><span data-identifyelement="620" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="621" style="color: rgb(0, 0, 0);"><br data-identifyelement="622"></span></span></span></li></ol><p data-identifyelement="623"><span data-identifyelement="624" style="font-size: 14px;"><span data-identifyelement="625" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="626" style="color: rgb(0, 0, 0);">You can repeat the process and create an Escalation for the Escalation, if you wish.</span></span></span></p><p data-identifyelement="627"><span data-identifyelement="628" style="font-size: 14px;"><span data-identifyelement="629" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="630" style="color: rgb(0, 0, 0);"><br data-identifyelement="631"></span></span></span></p><p data-identifyelement="632"><span data-identifyelement="633" style="font-size: 14px;"><span data-identifyelement="634" style="font-family: Arial,Helvetica,sans-serif;"><strong data-identifyelement="635">Top Tip: </strong>If you want to send the Notifications via email to multiple people without creating Notifications for each user, say 5 people in your organization. Create an email group with your Mail system, and enter this email address for the User and all 5 email accounts will receive the Email updates.</span></span></p><p data-identifyelement="636"><span data-identifyelement="637" style="font-size: 14px;"><span data-identifyelement="638" style="font-family: Arial,Helvetica,sans-serif;"><br data-identifyelement="639"></span></span></p><p data-identifyelement="640"><span data-identifyelement="641" style="font-size: 14px;"><span data-identifyelement="642" style="font-family: Arial,Helvetica,sans-serif;"><span data-identifyelement="643" style="color: rgb(0, 0, 0);"><font data-identifyelement="644">It's important to note you are unable to reply to the Notification in whichever format you receive them in, it only notifies you that an Order or Request has been received, and then in turn if a User at the hotel hasn't then <strong data-identifyelement="645">Acknowledged</strong> the Order or Request, and if you set up an Escalation contact they can be alerted as a safety net.</font><br data-identifyelement="646"></span></span></span></p><p data-identifyelement="647"><br data-identifyelement="648"></p> 24000006988 470 24000032407 2020-11-16T15:41:23+00:00 6018259445 4 2 0 1 Notification Manager 2020-11-16T15:42:13+00:00 6006270531