Applies to   IRIS Manager | Guest Room | Guest Mobile | Guest Web | Mobile Dining 

The Staff Ordering feature allows members of staff to place orders via IRIS Manager (using Guest web embedded inside) on behalf of the guest using any device that allows a fully functioning browser (such as Google Chrome).


How it Works

Staff members can access Staff Ordering mode via IRIS Manager. From this location, a simplified version of the menu is available with unique features to aid staff takes orders for the Guests. These pages are similar, but with some important differences, starting with a list of available Outlets that have 'Allow Staff Ordering' enabled in GXP. [see Enable Outlet for Staff ordering],


And the Menu layout, simplifies & condenses the ordering process for staff, who do not require all the same functionality as Guests. 


Information such as the Price and descriptions can still been viewed by selecting an item.

When completing the order, there are no separate Cart and Payment pages. Instead, the main functionality of these two pages is merged into an alternate Staff Ordering Page. The Staff Ordering page includes:

  • Cart/basket Items order summary. 
  • Edit and Remove buttons function as on the Cart page; a user can remove or edit cart item(s). 
  • Subtotal information is displayed at the bottom of the order summary. 
  • Allergen and Alcohol Disclaimers.
  • Comment information.
  • Number of guests can be set.

Once the Order has been placed, the Order Confirmation is displayed. However, this has an additional 'Return to Outlet' button for faster navigation back to the same Outlet page. The completed order can then be instantly viewed in the order history and in the IRIS Manager Order centre, should you need to refer back to the order. 

In addition, any CSV report that includes information on individual orders will now also note whether the order was placed by staff or a guest.

Setup a new Staff User

  1. Go to GXP > Setup > Users
  2. Create/Update a User
  3. Add the Pos Employee Id. This will be your # ID in EMC
  4. Save

Enable Outlet for Staff ordering

Each Outlet must be set to allow Staff to place orders.

  1.  GXP > Setup > Outlet Settings 
  2. Select the required Outlet
  3. Toggle 'On' Allow Staff Ordering
  4. Save 

Whilst Staff will not be required to make payment or complete the payment form, 'Allow Ordering' must still be enabled on the Outlet.