IRIS Software Systems Ltd
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Knowledge base
Welcome to the Support Portal!
Portal FAQs
4
Getting Started with the IRIS Support Portal
How do I find help guides?
How do I register for a support portal account?
I’ve forgotten my password for the Support Portal, how do I reset it?
Support Ticket FAQs
3
How do I attach images or documents to a ticket?
What does the ticket status mean?
Why should I raise tickets on the portal instead of sending emails?
FAQ's
0
iRiS Guest Experience Platform
Setup
12
Order Status Messages for Outlets
Order Outlets
Service Outlets
Delivery Location Areas
Creating new Users
View all 12
Food & Beverage
7
Guide to the Food & Beverage Page
Updating your Menu
Configuring Items (Simphony TS_1)
Configuring Items (Non-Integrated Menu's)
Creating Sections (Food & Beverage)
View all 7
Content Management
30
Preview your content with Draft Mode
Creating Versions for iRiS Guest Apps
Media Library
Weather Section and Widget
Homepage Background Image
View all 30
Guest Centres
6
Manage incoming Orders and Requests
Replying to Messages from Guests
Send a Message to all Guests
Notification Manager
Adding Users to the Order Centre
View all 6
Displayed Errors
5
Error 110 Unfortunately we are unable to connect to our Point of Sale system...
Error codes
Error 501 The details provided do not match our records. Please check and try again.
[Mobile Dining] The details provided do not match our records. Please check and try again.
No 'Place Order' button showing
FAQ's
5
Updating your menu (POS - EMC/Simphony)
Updating your menu (POS - Infrasys)
Updating your menu (POS - Infogenesis)
How to log in to IRIS Manager?
QR Codes
iRiS Guest Apps
Introduction
1
Get to know the iRiS Guest Products
Displaying Content
6
Content in the Side Menu and Homepage
How Standard Content works in iRiS Guest
How Outlet Content works in iRiS Guest
How Static Content works in iRiS Guest
Using Images in iRiS Guest
View all 6
App Styles
3
What are App Styles?
Colour configuration options
Font configuration options
Apple Business Manager
5
Set up an Apple Business Manager Account to distribute iRiS Apps
Get Redemption Codes from Apple Business Manager
How to Install iOS Apps with Redeem Codes
Apple Business Manager - Purchasing Disabled for this Apple Id
Creating a Developer account for the App Store
Troubleshooting Apps
2
How to Restore your iPad with iTunes
Enable Location Services for your Browser