Learn how to up-sell your popular food and drink Items with the Related Items


This feature will allow you to pair up Items that are either related to each other, or you want to up-sell to your users effectively. Thisy. For example, you may want the Burger to be paired with an existing bottle of Water, or Diet Coke that you have in your menu, this can be done with Related Items. The Related Items feature works by pairing existing Items that are connected to your Outlets, and it only works from within the same Outlet. If you have 2 Product Outlets, you'll only be able to pair Items from within the same Outlet. 



TABLE OF CONTENTS



  1. Navigate to your Property in GXP, and go to Content Management > Food and Beverage
  2. Find the Category where your Item is currently paired, then click the Item. 
  3. Once the item modal is loaded, click the Advanced tab and select the Related Items field. 
  4. Search for required Items in the Related Items dropdown, and start adding your Items
  5. Save to complete


It should look like the below when you've selected a few Related Items. You can untick the Related Item to unpair it from the Item:



In addition, you can add Related Category Items when creating or editing a Category.


  1. Navigate to your Property in GXP, and go to Content Management > Food and Beverage
  2. Find the Section where you want to create a new Category, then click the down-facing arrow within the Add Category button and select Create Category
  3. Or find the Category that you want to pair with another Category, then select Edit Category
  4. Once the Create or Edit Category modal is open, click the Advanced tab and select the Related Category field. 
  5. Search for a required Category in the Related Category dropdown, and select it. Note, you can pair only one Category
  6. Save to complete


It should look like the below when you've selected a Category. You can untick the Related Category to unpair it from the Category:


Items in the Related Category will appear as Related Items on all items in the Category. A maximum of three (3) Related Category Items will be displayed for each item. If there are more than 3 Items in the Related Category, then the Related Items will be displayed at random. For instance, in the example in the screenshot below, selecting Starters (Restaurant) as the Related Category for the Mains (Restaurant) Category means that up to three (3) Starters will appear as Related Items on each of the Mains. 



Note: Related Items set on the Item itself will take priority over the Items in the Related Category Items.


 

On the Guest Web, this will sit beneath the Modifiers you may have attached to the Item:



If the user taps on the Related Item it will open on top of the item to let them choose the options for that Item, above that would be Chips & Dips. When added, it will show a 2 badge against the picture to indicate it's been added to the Cart. 

If a user taps on the + Add Item button, and it has no Modifiers, it will quickly add to the Cart and show a notification this has been completed, like below:




When the user either closes the Burger Item here or adds it to the Cart, the View Cart button will be populated with the Burger, and the Beer, and the Cart will have everything confirmed.



You should now be able to pair your existing Related Items to other Items in your Outlet to advertise your products.



The Related Cart Items are displayed automatically once the Related Items or Related Category Items are set in the IRIS Manager. The list of Related Cart Items is limited to a maximum of 5.

 

Logic on how the list of Related Cart Items is generated:

  • Using all items in the cart, gather all related items & all related category items
  • Removing duplicates from these two lists
  • Prioritising the Related Item list over the Related Category Items