Applies to IRIS Manager | Guest Room | Guest Mobile | Guest Web | Mobile Dining The Call Waiter feature allows POS enabled Outlets to provide Guests with the ability to request a waiter to their location.
This is achieved by creating an automatic order to the POS workstation that the Servers can pick up as they would a standard order.
TABLE OF CONTENTS
Pre-requisites
- The Property & Outlet must be POS integrated.
The Outlet must have a POS Item Code of the item that will be used to place the 'Call Waiter' order
How it works
The Call Waitstaff button is only displayed when a 'Call Waiter POS Item Code' exists, and will work only when a Delivery Location is selected. If both conditions are met, the confirmation message appears.
"Please confirm that you would like a member of staff to assist you at [delivery area, delivery location]"
Once the Guest has confirmed the request, a standard order is placed to POS and a Guest Check is printed as normal. The Order will display one Item, Call Waitstaff and the remaining order information including Location (LOC:) in the Guest Check Trailer at the bottom of the check.
Outlet Setup
- IRIS Manager > Setup > Outlet Settings
- Select Required Outlet
- choose the POS Setup Tab >add the POS item code to the Call Waiter POS Item Code field (If not available, please contact the support team to do this step for you)
- Save
Delivery Locations
Each delivery location must have a unique POS Item Code.
- IRIS Manager > Setup > Delivery Location areas
- Select required Delivery Location
- Assign valid POS item code for that location
