FAQs for Using the Support Portal

Getting Started with iRiS Portal
Getting Started with iRiS Portal With the iRiS Portal, you can create tickets, view and update existing tickets. But you can also find knowledge base arti...
Tue, 3 Oct, 2017 at 1:05 PM
How do I register for a support portal account?
A support portal account can be created two ways: Through the portal:  Visit https://support.iris.net  Select ‘Sign up with us’  Enter your na...
Tue, 28 Mar, 2017 at 4:01 PM
I’ve forgotten my password, how do I reset it?
To reset your password for your support portal account, select “forgot your password?” on the login screen. Enter your email address and select 'Rese...
Fri, 31 Mar, 2017 at 9:20 AM
Why should I raise tickets on the portal instead of sending emails?
When you raise a ticket on the portal, you are given the option to select the ticket type and urgency, which helps to resolve the issue quicker. By logging ...
Tue, 28 Mar, 2017 at 4:03 PM
How do I find help guides?
From the ‘Home’ or ‘Solutions’ tab,enter a search term and all related help guides and FAQs will show. Also lookout for any related help guides and FAQs whe...
Thu, 13 Jul, 2017 at 5:08 PM
How do I attach images or documents to a ticket?
Attaching relevant documents can help to process your ticket quicker. When raising a ticket, select ‘Attach a file’ at the bottom of the page. Search for an...
Fri, 21 Apr, 2017 at 4:15 PM
What does the ticket status mean?
Being processed: We are working on providing you with a resolution.   Awaiting your reply: The request is waiting on input from you.  Escalated to Thi...
Thu, 13 Jul, 2017 at 5:07 PM
I've forgottern my password, how do I reset it?
To reset your password for your support portal account, select “forgot your password?” on the login screen.   Enter your email address and select &#...
Fri, 21 Apr, 2017 at 4:16 PM