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Escalated to Third Party: This has been escalated to a 3rd party vendor for investigation and we are waiting for an update or work to be completed by the them.


Scheduled Work: A task or resolution has been agreed to be worked on a specific date in the future and the ticket i currently on hold.


Escalated to Development: The issue has been escalated to our development team. often reported as a bug. There is a separate process and expected timescales to resolve when resolving bugs. For more information please contact the support team.


Escalated Internally: The issue has been escalated internally to a senior engineer to be worked on and assist in finding a resolution to the issue.


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This ticket has been Closed: Tickets close automatically once they have been resolved for 24 hours.